Exchanges and Returns

CONDITIONS

All products must be returned new and unused, in perfect condition, with all protective materials in place and brand tags attached (if applicable). This includes all packaging, accessories, and authenticity cards/dust bags. We reserve the right not to accept returns if the product shows signs of wear or has been used or altered in any way from its original condition.

The buyer will be responsible for shipping costs (shipping and collection), whether for exchanges or returns.

After the deadline, if we do not receive the original items, the value of the second shipment will be charged to the original payment method.

We are not responsible for items lost or delayed in transit from the customer to our warehouse.

Returned items, except for defective items, will be refunded via a voucher of the same value as the returned item, valid for one year from issuance.

We do not accept returns on sale or outlet items.

BAGS AND ACCESSORIES

All designer packaging, such as authenticity cards, dust bags, and leather tags, must be included in your return.

Please handle light-colored bags and accessories with care if you are still deciding whether to keep the item. Please note that dark clothing may transfer dye onto light-colored bags.

SHOES

When trying on shoes, please stand on a carpeted surface to protect the soles. Return all items, including the dust bag and shoe box. The shoe box is part of the product and must remain intact when placed in the outer packaging for return shipping, otherwise, it will not be accepted.

REFUNDS

Returns eligible for a refund are items that, for some reason, suffered an unexpected stock shortage or items with defects that cannot be repaired. In such cases, once your order is received at our office, it may take up to 14 business days to be reviewed and processed. Once your return is accepted, your refund will be processed via bank transfer to the IBAN provided by the customer, excluding any delivery costs. Refunds may take up to 14 days to appear in your account, depending on your payment provider.

If you prefer, we can process your refund as a GIFT CARD or VOUCHER, to be used the next time you shop with us.